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    Refund terms

    Return Policy

    There are a few certain cases where it is difficult for us to support returns:

    1. Return request is made outside the specified time frame, of 14 days from delivery.
    2. Product is used, damaged, or is not in the same condition as you received it.
    3. Specific categories like innerwear, lingerie, socks and clothing freebies etc.
    4. Any consumable item which has been used or installed.
    5. Products with tampered or missing serial numbers.
    6. Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories.

    Frequently Asked Questions (FAQs)

    I received a defective/damaged item, can I get a refund?

    In case the item you received is damaged or defective, you could return an item in the same condition as you received it with the original box and/or packaging intact. Once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund along with any shipping fees incurred.

    I received a wrong item, how can I return it?

    In the unusual case where the item received is wrong, you can return the item in the same condition you received and in the original box and/or packaging intact. Once we receive the returned item, we will process the refund along with free 14 day returns.

    I changed my mind and I no longer want the item that I bought, can I return it? How?

    In this case, the item cannot be returned

    Can I return Clothing & Fashion accessories?

    You can return any Clothing item or Fashion accessory within 14 days in the same condition you received and in the original box and/or packaging intact, as long as the item is:

    1. not listed in the Non-Returnable List.
    2. not Clearance Items clearly marked as such and displaying a No-Return Policy
    3. in the same condition as received and with the original packaging box and tags attached

    What are the items that cannot be returned?

    The items that cannot be returned are:

    When the offer notes states so specifically are items that cannot be returned.

    Items that fall into the below product types:

    • Underwear
    • Lingerie
    • Socks
    • Swimwear

    Also, any consumable items that are used or installed cannot be returned. As outlined in consumer Protection Rights and concerning section on non-returnable items.

    Can I return my item after 14 days?

    There may be situations in which you were not able to return items within the 14 days, in such cases please contact our Customer Service Team at Deal of Sell or through the Contact Us page to file a complaint.

    How can I receive a refund if I paid by Credit Card?

    If you have paid through electronic means (Credit or Debit card), the paid amount will be refunded directly to your card.

    Can I Replace or Exchange an item rather than a refund?

    At the moment, Deal of Sell does not offer replacement or exchange of an item

    I lost the Original Packing in which I received the item, how can I still return it?

    We accept return of item only if it is in an unopened, original box and/or packaging intact with all labels and barcodes on it, however in this case, please contact our Customer Service Team at Deal of Sell

    What does it mean by ‘Retail Packaging’ never opened (Sealed & Closed Box?(

    A brand-new, unused, unopened, undamaged item in its original packaging . Packaging should be the same as when it was delivered to you.

    Can I return an item through my courier company or personally drop it anywhere?

    The item can be returned to us only though one of our assigned courier services.

    Who pays for the shipping charges when I return a defective/damaged item?

    Deal of Sell covers all the shipping charges.